why moderation?

On this youtube, Mike Pascucci, Director of Moderation Services at Mzinga, explains why the right moderation tools are the key to a successful online community.

I think moderation is a big deal. It doesn't matter if you're a moderator of a small community or way bigger, it's always difficult to moderate in a good way.

You have to make sure the content is acceptable, but you have to keep in mind that users still feel free to post anything and don't feel censured.